Remote Underwriting – More Tech Notes

Last week was a heckuva week.  After several emails pitching me to upgrade my spyware protection service I relented under the mounting pressure.  Besides, it was only $5.  So I downloaded my anti-virus upgrade, ran the install program and promptly crashed my computer.  Ironic, eh?  The following morning, hoping that a good night’s rest would cure my computer’s refusal to boot up, I switched on the power.


It was at that moment I realized it wasn’t going to be a good day.

My mind started racing backwards…what did I do?

  • Downloaded and installed anti-virus software
  • Installed a new 10/100 ethernet switch
  • Installed a new uninterruptible power supply (UPS)
  • Installed and configured a new video card
  • Installation and configured dual monitors

After determining my internal power supply and hard drive were OK it had to be a software conflict.   Rather than spend too many hours trying to figure out what the conflict was I took my machine to the local shop for repairs.  Rather than work off a small notebook computer I decided to configure a hot spare to work from ( I just happened to have an old Windows machine in the house).  So ultimately my solution to my computer crash was to configure and hook up another computer.

Can your remote underwriters do this?  If your company uses remotes and you are the manager responsible for their production, what does your remote technology support plan look like?  Do you have a remote tech support plan? Does your IT area have a remote support plan?

I am still working off my hot spare five days after my initial crash.  When I picked up my main box, disconnected the spare, reconnected my main, and powered up it still didn’t boot up.  I took it back to the shop and I await its return.

But I can work.

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