We found that individual effort was highest in the 100%-in-house teams. The addition of remote workers reduced the in-house workers’ exertion.

And why did the in-house people reduce their effort when a teleworker was added to the team? Because they believed that the teleworkers were less productive. Which wasn’t true, by the way. We found no evidence that the teleworkers were shirking.

The implication is that teams containing teleworkers would benefit from knowing that remote members are working just as hard as everyone else. Managers can play a role in this, providing data about teleworkers’ productivity. Our research indicates that if team members know that all other members are working hard, the negative effect of including teleworkers in teams goes away.

So companies don’t have to get caught in a tug-of-war between letting their employees work remotely or forcing them to come to work and collaborate. Collaboration can happen even among in-house employees and teleworkers. It simply takes a different managerial skill set.

via New Research: What Yahoo Should Know About Good Managers and Remote Workers – E. Glenn Dutcher – Harvard Business Review.