NatWest is battling to get on top of a huge backlog of failed payments after a software upgrade on Tuesday night went wrong, resulting in the bank being unable to process payments for its personal and business customers.
In a prior life, I ran information technology operations for two different insurance companies. I changed my professional focus because the stress and pressure of maintaining 100% up-time in a 24/7 environment as my budgets were continuously cut was stupid. Software upgrades should not, I repeat, NOT take down your entire business operations. But in this case it did.
On Monday go give your IT person a BIG HUG. She/he deserves it.