Vaccination Lessons from Chick-fil-A

What if we partnered with this restaurant chain and opened drive-thru vaccination sites on Sundays leasing locations and staff?

A Ph.D. microbiologist and immunologist, Bauman understands the best experiments don’t start from scratch. So, he decided to emulate the most efficient, customer-focused operation he knew. He went to the Chick-fil-A drive-through in Norman and recorded the entire process. Then, he did his best to duplicate it (minus the waffle fries and dipping sauce).

“Once you come in, you should never stop in line — just like Chick-fil-A,” Bauman said. IMMY staff walked alongside each person who entered, checking them in with iPads as they guided them toward the ballroom where nurses gave shots. “The only time you should stop is when you put your butt in the seat to get the vaccine.”

Vaccination lessons from Chick-fil-A (hold the fries) – https://oklahoman.com/article/5682352/vaccination-lessons-from-chick-fil-a-hold-the-fries

2 thoughts on “Vaccination Lessons from Chick-fil-A

  1. I have never been to a Chick-fil-A. They do sound very efficient. But I don’t like places where I have to stand there, look at the menu on a wall and make a quick decision.

    • The vaccination queue emulated the drive thru at Chick-fil-A. But the lines move so quickly you still have to know what you want before you place your order. We are getting a lot more vaccination sites listed on the state website but ZERO appointments. At least we’ll be ready when come vaccine shipments arrive.

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